FAQ

Frequently Asked Questions 1. How do I shop on-line?

2. How safe is it to order on-line?
3. Do you charge for delivery?
4. How do I create an account?
5. My order status says delivered – but my parcel hasn’t arrived…..
6. I have lost my password – how do I log on?
7. Which credit/debit cards do you accept for payment?
8. How late can I place an order for next day delivery?
9. What types of payment do you accept?
10. What happens if I out when my parcel arrives?
11. What do your order status messages mean?
12. Do you deliver outside of the UK?
13. How do I amend or cancel an order?
14. How do I change my account details?
15. Can I amend or delete payment methods and addresses?
16. What is your complaints procedure?
17. How do I return goods?
18. How do I Email a Friend?
19. How do I add a product to my wish list?
20. What do the options on the customer menu mean?


 


 

1. How do I shop on-line?

  • Once you have found a suitable product for your needs and that you would like to purchase, select a quantity from the drop down list.
  • Click the “add to shopping basket” button
  • Select from the displayed options of “keep shopping” or “To checkout…..”
  • If it is your first time shopping with us you’ll be required to fill in a few details to place your order. This is a first time only process to register your basic details. Future shopping visits just require you to log in with username and password you have already provided, making your shopping visits with us a simpler procedure.
  • Once you’ve filled in your details, click send and then select your shipment type
  • You will then be presented with a screen which displays your order details, if they are correct and you wish to proceed, click on the “save order” button. If you would like to change or cancel your order select the “cancel order” button. PLEASE NOTE: We recommend you read our Terms and Conditions before ordering any goods.
  • A confirmation email will then be sent to you confirming the details of your order; item and total price of order, shipping address etc.
  • Once your order has been saved a message will appear to view pages over a secure connection. Click ok to this to proceed to the next step. It is necessary to fill in payment details over a secure connection to prevent your details from being accessed by unauthorized persons.
  • Fill in all necessary payment details and submit.
  • A separate email will be sent to you to confirm payment details and also to confirm your order has been processed.
    You can track your order’s progress at any time by selecting the “Order Tracking” link.

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2. How safe is it to order on-line?

When purchasing goods from our on-line store, you will be required to enter personal information, including credit card information to process your order. To go through this process you will view web pages through a secure connection. This is called SSL – ‘Secure Socket Layer’.
What happens is when you are in a secure connection, your browser will encode what you type, and our server at the other end will then decode it. A padlock symbol will appear at the bottom of the screen to show you when you are in secure mode, and the web address will change from http:// to https://.
Anyone trying to “listen” to traffic from our site will not be able to make sense of the data you transmit to us.
Your information can only be accessed at our end by authorized personnel.

Section 75 of the Consumer Credit Act 1974 protects UK residents using a UK-issued card for a transaction over £100. This law states that if a trader defrauds you, the credit card company is equally liable for the debt, which means basically that they will refund you if an unauthorized charge is made to your card.


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3 . Do you charge for delivery?

There is a standard charge of £5.95 for postage. Goods will be delivered to you via 48 hours Royal Mail Service and providing the items you order are in stock, you should receive your goods within 48 hours anytime from 9:00am to 5:30pm.


You will be notified either by email or telephone if there are any problems with your order which may delay delivery of your goods. Either sales@shufflesgifts.co.uk or by calling 01493 850540.

4. How do I create an account?

To create an account you can either:-

a) Select the customer registration link at the bottom of the page. This will take you to a form where you can fill all relevant details in. This is a first time only process to register your basic details. Future shopping visits just require you to log in with username and password you have already provided, making your shopping visits with us a simpler procedure.

Your account details can be modified at any time by selecting "Modify User Data" from the customer menu.

b) If you have already added items to yur cart and wish to checkout, you'll be presented with a screen that requires you to login to your account. There is also a link on that screen for first time users of our store to select which will take you to the customer registration page. Select that link and fill in all necessary details.

5. My order status says delivered – but my parcel hasn’t arrived…..

When your parcel leaves our premises your order status will be changed to delivered. If for some reason your parcel does not arrive the next day, you can track the status of your parcel with www.shipper.co.uk.

  • Once on their website, select the “Track Your Parcel” button.
  • Enter your Job Number
  • Click search – NOTE: you do not need to enter a customer reference

If you follow the above procedure you will have access to your parcel’s status.

6. I have lost my password – how do I log on?

When you place an order with us you will be required to enter your email address and your password to access your account details. If you forget your password there is a link next to the password box to retrieve it. You’ll be required to enter your log in email address (which you first registered with us) as your password will be sent to you via email instantly. If you experience any delay in getting the Email from our store please make sure it's not in your Junk EMail folder before you contact us. You can also repeat the password reminder process at any time.

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7. Which credit/debit cards do you accept for payment?

We accept MasterCard, Visa, American Express, Switch, Solo, JCB and Visa Electron via PayPal. Not all of these are available via Paypal system if your card is not listed please contact us and we can call you and take your credit card over the phone to process your order.

8. How late can I place an order for next day delivery?

Cut off time for ordering for next day is 15:00 hrs.

9. What types of payment do you accept?

We only accept credit cards on-line, but if you would like to pay by check you can call our offices on 01493 850540 to place an order.

10. What happens if I out when my parcel arrives?

If you are out when the carriers called to deliver your order they will leave a card with relevant instructions on what to do next.

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11. What do your order status messages mean?

Pending - Awaiting payment confirmation.
Paid – Payment confirmation has been recieved.
Delivered – Orders which have been recieved, paid for and shipped.
Cancelled – Your order has been cancelled.

12. Do you deliver outside of the UK?

Yes we can but you will need to talk to us directly please ring 44 1493 850540, please note that the shipping charges will differ from our normal service charges.

13. How do I amend or cancel an order?

If you need to change or amend an order please call our sales hotline on 01493 850540

14. How do I change my account details?

Click on the “menu” link at the bottom of the page and log in. You will then be presented with a list of options including “modify user data”. Click this link and make any necessary changes.

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15. Can I amend or delete payment methods and addresses?

Click on the “menu” link at the bottom of the page and log in. You will then be presented with a list of options including “modify user data”. Click this link and make any necessary changes.

16. What is your complaints procedure?

All complaints are dealt with by our Customer Services Department.
You can contact them either by email or telephone. Complaints received by telephone with be dealt with immediately. Complaints received by email will be dealt with within 8 hours.

Telephone: 01493 850540
Email: sales@shufflesgifts.co.uk

17. How do I return goods?

Before returning goods to us, please ensure:

  • You have contacted our Customer Service Department on 01493 850540 for a valid RMA number
  • You have enclosed all accessories and instructional booklets
  • The product is in its original packaging
  • You have clearly displayed your RMA number on the outside of the parcel
  • You have clearly displayed our full address
  • That the package is securely sealed

Failure to do this may result in your parcel being refused by us when delivered.
Full instructions are provided when issued a RMA including the full return address.

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18. How do I Email a Friend?

When you view a products details, there is an option under the "add to shopping basket" button called "Email to a Friend" which enables you send a brief email containing the name of the product, the price and the relevant link for them to view the details of the product on our site.

All you need to do is fill in your name and your friends email address in the boxes provided and click send. You may edit the text in the email as required.

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19. How do I add a product to my wish list?

If you are interested in a product but do not wish to purchase it immediately you can add it to your wish list.

Next time you return to our store the product details will be stored in your wish list with the option to add it to your shopping cart if required, eliminating the need to remember and find products you were interested in.

To add a product to your wish list you will be required to be a member of our store. Registration only takes a few minutes and only has to be done once.

When viewing the products details you will see the link to add to your wish list under the "add to shopping basket" button.

To view what is currently in your wish list select the "menu" link which is located at the bottom of every page in our store. Select option 3 - Wish List. This will bring up any products that you have added, and also give you options to view the products details, remove the product from the list or to add the product to your shopping basket.

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20. What do the options on the customer menu mean?

The link to the "menu" is located at the bottom of every page in our store. Once that link has been selected you will be presented with the following options:

1. Order Tracking - If you select this option it will list the orders you have placed in our store. It will provide information regarding the date of the order, the order number, total cost of the order and the status of the order (i.e. if it has been paid/shipped etc.)

2. Change DOB - To recieve a special offer on your Birthday please enter or modify your birthday here..

3. Modify User Data - This option enables you to make relevant changes to you account details, i.e. if your shipping address has changed since the last time you visited the store, selecting this option will allow you to enter new, correct details.

4. Wish List - This will bring up any products that you have added to your wish list, and also give you options to view the products details, remove the product from the list or to add the product to your shopping basket.

5. List Auctions - If there are any auctions running, this options will bring up the relevant details of them and how to participate in them.

6. Custom Recommendations - This option will list items you have already purchased from us and from that will recommend products relating to your category interests / supplier interests / price interests and will provide details of any hot deals our store has running.

7. RMA Request - You can arrange to return faulty goods using this option and track the progress of a previous RMA request. Follow the simple instructions to complete the request. You will recieve an EMail once you have created the request and will be contacted by our Customer Service Team within 24 hours..

8. Contact Shop Representative - By selecting this option you will be prompted with a form to contact a sales team member. Normally this is used for pre-sales questions or questions about orders or service.

9. Logout - By selecting this option you will logout and your shopping session with us will end. Please note your cart will empty and you'll be returned to the home page by selecting this option.

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